Return & Refund Policy

Returns

We want you to love your PoolMuse purchase. If you're not completely satisfied, you may request a return within 30 daysof receiving your order.

To be eligible for a return:

• Item must be unused and in its original packaging.
• Item must be in the same condition as received.
• Proof of purchase is required.

Non-returnable Items

Returns cannot be accepted for:

• Used products
• Damaged items caused by misuse
• Gift cards (if applicable)

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging.